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Payment & Refund Policy

Effective Date: August 18, 2023

 

Thank you for choosing The Travel Guru for your travel planning and concierge services. This Payment and Refund Policy outlines our payment procedures and refund policies to ensure a transparent and reliable booking experience. Please read this policy carefully before using our services.

1. Payment Process

a. Booking Confirmation: To confirm your travel services, we may require an upfront payment or a deposit, the amount of which will be communicated to you during the booking process. Your booking is considered confirmed once we receive the required payment.

b. Payment Methods: We accept payment by credit card, debit card, electronic bank transfer, or other methods specified during the booking process.

c. Payment Authorization: By providing your payment information, you authorize us to charge the designated amount for your booked services. You are responsible for ensuring the accuracy of your payment details.

2. Pricing and Currency

a. Pricing: Prices for our travel planning and concierge services are provided on our Website and are subject to change without notice. The final price for your services will be confirmed during the booking process.

b. Currency:  All prices and transactions are processed in the currency specified on the Website or in the booking confirmation.

3. Refund Policy

a. Cancellations: If you need to cancel your booked services, please notify us as soon as possible. Cancellation policies may vary depending on the specific service and supplier. We will provide you with information on applicable cancellation fees, if any, during the booking process.

b. Refunds: Refunds, if applicable, will be processed according to the cancellation policy of the service provider or supplier. The Travel Guru will make reasonable efforts to facilitate refunds on your behalf, but the timeline and process may vary depending on the third-party service provider.

c. No-Show: If you fail to show up for a booked service without prior notice, you may not be eligible for a refund.

d. Exceptional Circumstances: In cases of exceptional circumstances, such as natural disasters or other unforeseen events, we will work with service providers to assess refund eligibility on a case-by-case basis.

4. Changes to Bookings

a. Amendments: If you need to make changes to your booked services, please contact us as soon as possible. Changes are subject to availability and any applicable fees or rate differences.

5. Disputes and Chargebacks

If you believe there is an error or unauthorized transaction on your payment card statement, please contact us promptly. Chargebacks and disputes with your payment provider should be your last resort, as they may result in additional fees and complications.

6. Contact Us

If you have any questions or concerns about our Payment and Refund Policy, please contact us at info@thetravelguru.world

By using our services, you acknowledge that you have read, understood, and agreed to this Payment and Refund Policy. It is your responsibility to review this policy regularly, as it may be updated to reflect changes in our services or practices.

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